Data deletion instructions

Inbox Space is operated by EJ Group OÜ.

Request deletion

1. Email hello@inboxspace.app with the subject “Inbox Space data deletion”.
2. Include the email used for your Inbox Space test account and, if relevant, the Instagram username. Do not include passwords, access tokens or copies of private conversations.
3. We will verify your authority to make the request, confirm its scope and tell you when it is completed or explain any legal exception. Requests are handled manually; submitting an email does not immediately delete data.

What a request covers

You can request deletion of your test account, associated workspace, test conversations, notes and stored integration credentials. We respond within the applicable statutory period, normally one month. Records required by law may need to be retained; any applicable exception will be explained.

Disconnecting is different from deletion

Disconnecting removes the integration’s stored access token and prevents further use of it; it keeps conversation history. To remove provider-side authorization, use Instagram’s Apps and websites settings. Revoking Instagram access does not itself erase data already stored by Inbox Space. Send a deletion request for that data.

Real Instagram connections and message processing are currently disabled in our restricted test service.